We offer a no quibbles return policy on all items purchased from appexplus.com We want all our customers to fall in love with their chosen items. However, if you’re unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.
All returned items must be unused and in their original condition with product tags attached. Himalayan Salt, Himalayan Salt Lamp and all equipment must be in their original cellophane and/or branded wrapper for returns to be accepted. If any products have been removed from their wrapper, we are unable to accept a return.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.
There are some products which we cannot cancel or refund, such as made-to-order items like custom made Himalayan Salt & Himalayan Salt Lamp. Please see our FAQ’s for a full list.
The returns address for all returns is – 8 Nelson St, Denton, Manchester M34 3EU, UK.
We ask that you include the original order number or invoice in the packaging when returning item(s). This will help our returns team process your request much faster.
1. Exchange Your Item
Unfortunately we are unable to offer an exchange service on unwanted items. The quickest and easiest way for you to get the item you ordered in an alternative size or colour is to simply return the unwanted item back to us for a refund. You can then go ahead and reorder the new item.
2. Amend Your Order
We understand that sometimes the wrong item, size or colour is ordered from time to time. If this happens please let us know as soon as possible, we will do everything we can to amend your order. Sometimes its just too late to amend your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.
3. Cancel Your Order
If you wish to cancel your order, you need to contact us as soon as possible, we will do everything we can to cancel your order before it is shipped. Sometimes its just too late to cancel your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.
4. General Refunds
All refunds are processed once the item has been received back into our warehouse. The whole refunds and returns procedure can take up to 14 days, however this is usually quicker depending on the time of year. The refund can only be processed back onto the the original card that the purchase was made from initially. Once the item has been refunded, you will receive an email stating that the item has been refunded and you should expect the money to appear back the card within 3-5 business days.
5. Refunds For Custom Items
Unfortunately we are unable to offer any refunds or exchanges on customized items. We can in some circumstances offer a refund or redo the customized order if the product was faulty. A custom product which has wear and tear from continued use is not covered as a faulty item. Once an order has been placed and artwork has been signed off we are unable to change or stop the production of customized items. So we recommend that this is checked before submitting your order.
6. Extended Christmas Returns Policy
We understand that during the Christmas period it can be hard to remember to return unwanted presents etc. So we have extended our returns period over the Christmas period, all orders placed AFTER the 20th November can be returned until 31 January. As stated in the refunds section, please allow up to 14 days for returns to be processed, this is only a guide and refunds usually take less time than this however this allows for busy periods. Items must be returned in their original condition with all packaging.
